Privacy Policy

Introduction

Coloured Pots understands the importance of trusted relationships with customers and acknowledges that privacy is an important aspect of this relationship.
The following privacy policy applies to all ‘Coloured Pots’ users and conforms to Internet privacy standards.

If you have any questions or concerns, contact us here.

Collection of information

In order to use Coloured Pots website and provide you with the best service possible we may require information from you.

All correspondence may also be collected and stored particularly with regard to sales, support and accounts. Examples of correspondence include telephone, email, mail or directly through our site.

The details we collect are to provide you with our products and a high level of customer service. Any information collected by Coloured Pots is via correspondence from you and/or your company and are recorded in order to provide service references and to assist in our staff development.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

If you have any questions about security on our Website, you can contact us here.

Access to collected information

If your personally identifiable information changes or if you no longer desire our service, you may correct, update, delete or deactivate your details by contacting us here.

Non-Personal Identification Information

Coloured Pots may collect non-personal identification information about Customers whenever they interact with our Site. Non-personal identification information may include the type of computer, browser name and technical information about Customers means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Data Rights

You (the Customer) can request that we erase any personal data we (Coloured Pots) hold about you. This does not include any data Coloured Pots are obliged to keep for administrative, legal, or security purposes.

Orders

If you purchase a product from Coloured Pots we may request certain personally identifiable information from you. These may include contact information (such as name, email and postal address) and financial information (such as credit card number, expiration date).

The information collected is for billing purposes and to complete your orders. If we have trouble processing your order we will use this information to contact you.

Communications

Coloured Pots use personally identifiable information for essential communications such as emails, accounts information and delivery details. We may also use this information for other purposes, including promotional emails or special offers that may interest you. If at any time a customer wishes not to receive such correspondence, just request to be removed from any mailing list by contacting us here.

Third Parties

Coloured Pots may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. E.g. such as delivering your Coloured Pots products.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Coloured Pots does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on Coloured Pots site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of www.colouredpots.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, that we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Cookies

Our side may use “cookies” to enhance user experience. The User’s browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browsers to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

Coloured Pots Security Police

Coloured pots use the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet.

All online credit card transactions performed on this site using the Stripe gateway are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by Coloured Pots or any outside party.

All transactions are performed under 256-bit SSL Certificate

All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data

Stripe is an authorised third party processor for all the major Australian banks.

Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Coloured Pots.
For more information about Stripe and online credit card payments, please visit www.stripe.com